IT Help Desk Services
Outsourced IT Help Desk

Wright Technologies is here to support each and every issue and question your organization may have. No question or matter is too small or too big. The entire objective of the Total Care Program is to provide the best technological care and assistance while providing value either on the phone or in your office.

24 hour IT helpdesk support

24 Hour and On-Site Technical Support

Our objective is to never have to make you wait for support or wait for your issues to be resolved. We promise to:

  • Communicate openly and honestly at every turn and customer interaction.
  • Keep you informed of the status as we work to efficiently resolve your technical issues.
  • Provide you with informative and easy to read monthly time detail reports so you can view consistently how your issues were handled.
  • Provide your organization with timely CIO visits, proactive reports and executive summaries produced to help you understand your Total Care Plan value.

houston based english speaking IT helpdesk

Local, English-speaking IT Help Desk — based in Houston, TX

We hire only the brightest and the best (as you can see from our awards). That means your points of contact are the brightest and the best. We will never outsource your problems to another IT help desk located in a foreign country or even another city for that matter. We staff and train our own support team right here in Houston, TX. And, we provide a dedicated account manager who will remember your name, your company history and your past issues.

IT technical support

We Keep Your Employees Moving and Producing

Since we specialize in providing managed IT services for businesses with multiple locations, a 24-hour help desk can be invaluable. Questions like “how do I” or “what do I do when” and “where is the” are everyday issues for most businesses. Our goal is to get the problem solved or answer the question as quickly as possible so that your team can get back to work. For remote or off-site employees, knowing they have someone to call can mean keeping a customer happy or producing more sales.

Customer Satisfaction Survey Results

April 2018

Reviews from Our Customer

We had an urgent FTP permissions issue last night and I was really impressed with Joe and Jonathan’s urgent response and communication. The best point was that Joe and Jonathan had a positive attitude and focused in solving the issue. What a sense of relief to hear a friendly, supportive voice during a late stressful work night. I am glad to have Wright Business Technologies as our IT Support.

– National Cardiovascular Partners

Justin Hoffman is AWESOME – I’ve been with MWCC for three months now and as a new user you can only imagine the number of times I’ve asked Justin for help and each time – without fail Justin has been AWESOME. We are fortunate to have Justin as our IT tech support person -!

– Marine Well Containment Company

I have had the pleasure to get Doug as my service technician several times over the past year. I wanted to take a moment and recognize him for his skills and patience while helping me. Doug really goes the extra mile.

– Diligent Delivery Systems

Douglas Berry was at the top of his game this weekend! National Cardiovascular Partners, LP is about to launch our intranet and we were in the final countdown to loading our content. Robin Glawson, VP of HR was having issues logging into the site via VPN. Doug called Robin solved the issues and sent me feedback on the status. Once again unbelievable customer service!

– National Cardiovascular Partners

I just wanted to let you know how much I appreciate Regina Warren. She is consistently helpful, prompt, professional and sweet. She is a delight! You have a really great team taking care of us. Thank you for that!

– Cole Therapy

Just wanted to commend your team for their efforts yesterday. We had issues with our Comcast Internet connection with it finally going offline completely around 2pm when Comcast tried to reset our modem. After both myself and Barrett from your office trying to trouble shoot with Comcast to no avail, you guys were able to get Alex out to our office at the end of the day and get us back online so we were functional this morning. Thanks for the great service.

– CU People, Inc

Thanks again for all of your help with my DIRECTV internet connection issues. It was refreshing to see someone go above and beyond what is required of them. Your manners and patience are impressive and appreciated. It assures me I made the WRIGHT choice in IT providers.

– Grant Sheet Metal

Just wanted to tell you how much I really appreciate the smooth and efficient way the upgrade was handled and the speed and urgency in getting the virus under control and fixed. Thank you again!

– Diligent Delivery Systems

I’m ready to take my IT to the next level. Let’s do this.

Powered by Formstack