7 Customer Service Trends That Will Impact Business Success in 2020

Technology Is Driving Customer Service Trends Businesses that refuse or are too slow to adapt to changing business conditions, unpredictable operating realities and innovative new technologies won’t survive for long. Especially when it comes to technology. The rapid pace of technological change in the last 10 years, is disruptive to many if not most businesses. … Continued

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The Changing Role of IT… Is Coming To A Business Near You

IT Strategy & Business Goals Over half of all businesses say their IT staff or IT service provider doesn’t understand their core business needs and goals. That’s a problem. 55% of businesses say alignment between their business and IT service provider is “moderate” or even worse. Clearly, there needs to be a shift in the IT … Continued

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