Saying the future is uncertain would be an understatement. As recent black swan events such as the Coronavirus outbreak and the Russian-Saudi oil price war has shown us, the only constant is constant change. While black swan events are unpredictable, there are macroeconomic trends and challenges that can be planned for. Many of the effects of black … Continued
Remote technologies have been a staple of the information technology (IT) tech support industry for many decades now. Some think remote IT started not long after the advent of the telephone. However, just as rotary telephones have evolved into the sleek, smart, supercomputers we keep in our pockets today, remote IT support has similarly transformed … Continued
The whole world is experiencing an unprecedented shift towards remote working. Recent events, including the COVID-19 pandemic, are only accelerating this trend. Soon, many of us will be putting in a day’s work from the home office as opposed to an official, company-sponsored office space. Workers will be logging-in instead of punching-in. Instead of watercooler talk, … Continued
Why DIFM is the Next Big Thing for Managed IT Services In 2015, a TechCrunch reporter predicted that after the rise of Software-as-a-Service, also known as SaaS, in the software industry, would be the rise of what he called the Do-It-for-Me Revolution, or DIFM. As he put it, “Do-It-For-Me is more than software. DIFM combines … Continued
