I have partnered with WBT for the last two years for our IT services. Transitioning to a new IT vendor is never easy, and we had some obstacles we had to overcome from our haphazard approach to IT prior to hiring them. The team from WBT came in, made a thorough assessment of our needs, made their recommendations and then implemented what we agreed on in a phased approach that allowed us to acclimate to the changes as well as adapt those plans as our company has grown. From the beginning WBT has been a partner to us. Together we have changed our processes and our systems to make our partnership run smoothly and keep everything moving. We have worked to slow down, ensure we’re all speaking the same language, and thoroughly understand the issues we have and the solutions they propose so we can work toward the best longterm option for our team.
Some special people work at WBT. Stephany personally replies to my requests and keeps track of all of our tickets so I know they’re moving through the shop and when they close out. She is professional and a top notch customer service guru. Jared, Abraham, Andres, Chris and Jason stay on top of my day-to-day needs making sure all of our computers and server are running properly so we can attend to our business. Doug and Jonathan provide excellent service at the senior level to ensure our systems are secure and responding to our needs as we continue to grow. And Stephen Wright is always only a phone call away for exceptional service when I need support shifting gears or responding to a client’s security needs.
I could not be happier with my choice as an IT partner. Wright Business Technologies has done an exceptional job managing our IT systems so we can focus on what we do best, and meet our own clients’ needs each day. Thank you for your hard work and dedication to your partners, WBT!