Total Care Plans
Managed IT Services - OLD
Managed IT Services & Total Care Plans – Houston, TX
Total Care Plans
Wright Technologies’ Total Care services are designed to provide our customers with responsive, consistent, quality support each time you need our assistance.
We know that you rely on your technology infrastructure to help keep your business running. You can be assured that your issues will receive the attention and fast response that you deserve.
Total Care Program Features
Total Care Customers receive the following services regardless of the program level:
Single Technologist Case Management
After your initial contact with the Wright Technologies’ Support Center your case will be handled by one of our qualified technologists. We commit that we won’t pass you off after a few hours to someone else halfway around the world, and make you start all over. We strive to have the same consistent technology team working on your behalf and managing your technology thru all life cycles, beginning to end. Therefore, we are able to communicate to you the current status of all activities pertaining to your company at any time.
Remote Access System Support
All of our technologists are skilled at remote access capabilities to access your network and resolve technology issues in a timely manner. Remote access is a contingency of your Total Care agreement, to ensure that we can provide an optimal technology environment.
On-site Support and Repair
All the technology systems in the world, can’t replace the value in having a human being on site explaining, diagnosing and educating your organization about technology. While some tasks can be handled remotely we are always available to be onsite to assist you with your technology needs.
Telephone and email-based communication
Wright Business Technologies Inc. will use all forms of communication to deliver outstanding customer service. If we have a conversation over the phone with you outlining steps or providing information, we promise to follow up with written communication to make sure your questions and issues were resolved to your satisfaction. We won’t limit our interaction with your company to just email and web based support rather, we use email and web based support as an enhancement to the onsite professional services your plan provides for. We are here not just when you need us but also behind the scenes making sure your technology environment is stable and optimized.
Priority Tech Support
As a member of our Total Care plan your organization gets bumped to the head of the line. Our Total Care clients will receive priority appointments, preferential technology support and private invitations to industry educational events. Our Total Care clients can rest assured that their technology is being well taken care of, and their technology is aligned with their business objectives.
We will work within your time constraints and follow up with an onsite IT meeting on a quarterly, semi-annually or annual basis to provide you with and to ensure that you are fully apprised of everything that is happening with your IT infrastructure.
Premier Service Levels include these additional benefits:
- Fault Monitoring and Notification
- System Performance and Trending Analysis
- Pro-Active Back Up Verification
- Virus Outbreak Awareness and Management
- Microsoft Patch Management
- Software License Management
Additional Total Care Options
We also provide the following service for hardware as an add-on to your monthly program:
- Network Printers
- TV Stations (licenses)
- Other Appliances