Outsourced IT Help Desk
Managed IT Services
IT Help Desk Services
Outsourced IT Help Desk
Wright Technologies is here to support each and every issue and question your organization may have. No question or matter is too small or too big. The entire objective of the Total Care Program is to provide the best technological care and assistance while providing value either on the phone or in your office.
24 Hour and On-Site Technical Support
Our objective is to never have to make you wait for support or wait for your issues to be resolved. We promise to:
- Communicate openly and honestly at every turn and customer interaction.
- Keep you informed of the status as we work to efficiently resolve your technical issues.
- Provide you with informative and easy to read monthly time detail reports so you can view consistently how your issues were handled.
- Provide your organization with timely CIO visits, proactive reports and executive summaries produced to help you understand your Total Care Plan value.
Local, English-speaking IT Help Desk — based in Houston, TX
We hire only the brightest and the best (as you can see from our awards). That means your points of contact are the brightest and the best. We will never outsource your problems to another IT help desk located in a foreign country or even another city for that matter. We staff and train our own support team right here in Houston, TX. And, we provide a dedicated account manager who will remember your name, your company history and your past issues.
We Keep Your Employees Moving and Producing
Since we specialize in providing managed IT services for businesses with multiple locations, a 24-hour help desk can be invaluable. Questions like “how do I” or “what do I do when” and “where is the” are everyday issues for most businesses. Our goal is to get the problem solved or answer the question as quickly as possible so that your team can get back to work. For remote or off-site employees, knowing they have someone to call can mean keeping a customer happy or producing more sales.
Customer Satisfaction Survey Results
April 2018
