7 Customer Service Trends That Will Impact Business Success in 2020

Technology Is Driving Customer Service Trends Businesses that refuse or are too slow to adapt to changing business conditions, unpredictable operating realities and innovative new technologies won’t survive for long. Especially when it comes to technology. The rapid pace of technological change in the last 10 years, is disruptive to many if not most businesses. … Continued

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The Changing Role of IT… Is Coming To A Business Near You

IT Strategy & Business Goals Over half of all businesses say their IT staff or IT service provider doesn’t understand their core business needs and goals. That’s a problem. 55% of businesses say alignment between their business and IT service provider is “moderate” or even worse. Clearly, there needs to be a shift in the IT … Continued

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How Businesses Are Spending Their IT Budget

An Executive Report On Information Technology (IT) Budgets Key Findings Optimized IT budgeting is crucial for businesses to meet their business directives as well as deal with potential future IT challenges. It is essential to understand the exact best allocation mix of financial resources to effectively create an optimized IT budget. Surveying other companies and … Continued

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Why You Don’t Want To Own Software Anymore

Reimagining Your Business Long gone are the days of inserting CDs or floppy disks into a computer drive to download software. Sure, I’m sure there are a few people out there that still do it — but I don’t know them. In 1990, Adobe launched the first version of its famous photo editing program called … Continued

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