Test Your Business Idea Know-how is what separates business leaders who perform and deliver results from those who don’t. It is the hallmark of people who know what they are doing. But what often gets lost between our ideas and know-how is what I describe as the messy middle. The messy middle is the part … Continued
5 Predictions in Managed Services 2020 is just around the corner, and while many segments of your business might be winding down for the holidays, the information technology (IT) sector never sleeps. Technology never sleeps. As companies everywhere navigate the ever-changing and more complex information technology (IT) landscape, the pressure on efficient operating models has … Continued
Technology Is Driving Customer Service Trends Businesses that refuse or are too slow to adapt to changing business conditions, unpredictable operating realities and innovative new technologies won’t survive for long. Especially when it comes to technology. The rapid pace of technological change in the last 10 years, is disruptive to many if not most businesses. … Continued
IT Strategy & Business Goals Over half of all businesses say their IT staff or IT service provider doesn’t understand their core business needs and goals. That’s a problem. 55% of businesses say alignment between their business and IT service provider is “moderate” or even worse. Clearly, there needs to be a shift in the IT … Continued
